Refund policy
Returns & refunds
We want you to love your Miss Dolly Drift pieces. If something isn't right, you can request a return within 30 days of receiving your order.
What can be returned
- Items must be unused, clean and in their original packaging.
- Floats and tanning pools must not have been inflated in water or used, for hygiene and safety reasons, unless faulty.
- Free gifts, gift cards and items marked final sale can't be returned unless faulty.
How to start a return
Email hello@missdollydrift.com with your order number and the item you'd like to return. If your return is approved, we'll send you the return address and instructions. Please don't send items back before we've approved your return. Unless the item is faulty or incorrect, return postage is your responsibility.
Faulty, damaged or incorrect items
Please check your order when it arrives. If something is faulty, damaged or not what you ordered, email us straight away with your order number and a photo and we'll put it right. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Exchanges
The quickest way to get a different colour or product is to return the original item and place a new order once your return is approved.
UK and EU customers
If your order is delivered to the UK or European Union, you may cancel and return it within 14 days of receiving it for any reason. Items must be returned in the condition you received them, with original packaging.
Refunds
Once we've received and checked your return, we'll email you to confirm your refund. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to show it. If a return means your order no longer qualifies for a free gift, please return the gift too.
Miss Dolly Drift is operated by UNACTIV PTY LTD.
